If your order is returned due to our negligence we will re-ship your order out again at our expense. If your order is returned due to Loss of Packages or you being moved to another facility you have two options: 1. Write us and let us know when it is safe to re-ship your package and send a $10.00 re-shipping fee. 2. Write and request a refund for the order less shipping charges if applicable. If we do not receive a response from you within 2 weeks of receiving your return we will refund your money automatically. If you initially received Free Shipping that is a One-Time Courtesy it does not apply to orders that have to be re-shipped.
We try our best to ship your merchandise out within a timely fashion. If you want order confirmation please provide an email address and you will receive an email confirmation from UPS with the status of your order. If you have any questions about your order or any of our products please email your questions to firstname.lastname@example.org and we will respond within 24 to 48 hours. You can also call 718-640-7129 between the hours of 8pm to 10pm, Tuesday's and Friday's only and Saturday's from 12pm to 4pm. If you receive our voicemail please leave a message with your name, phone number, Invoice number (If Applicable) and reason for calling and someone will return your call as soon as possible. Or you can write to Bare Necessities, 229-19 Merrick Blvd., #400, Laurelton, NY 11413.
We reserve the right to change the prices of items without notice if the manufacturers change their rates.
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